LEGAL
Accessibility Statement
Comfort Pathways is committed to making our website accessible to everyone — including people with disability, participants, families, and professionals who rely on assistive technology. This statement explains our approach and our ongoing commitment to digital accessibility.
Last updated: January 2025
Our Commitment
Comfort Pathways Pty Ltd is committed to ensuring our website is accessible to all people, regardless of disability, assistive technology, or how they choose to access digital content.
As an NDIS provider, accessibility is not just a legal obligation — it is a reflection of our core values. The people we serve include individuals with physical, sensory, cognitive, and psychosocial disabilities. It would be contradictory to provide disability support services through a website that those same people cannot access.
We are committed to continually improving the accessibility of our website and welcome feedback from anyone who experiences a barrier.
Accessibility is an ongoing commitment, not a one-time task. We review and improve our website accessibility on a regular basis and take all feedback seriously.
Standards We Follow
Comfort Pathways aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are developed by the World Wide Web Consortium (W3C) and are the internationally recognised standard for web accessibility.
WCAG 2.1 Level AA is organised around four principles. Content must be:
- Perceivable — information and interface components must be presentable to users in ways they can perceive, including through assistive technologies such as screen readers
- Operable — user interface components and navigation must be operable using a keyboard and other input methods
- Understandable — information and the operation of the user interface must be understandable to a wide range of users
- Robust — content must be robust enough to be interpreted reliably by a wide variety of user agents including assistive technologies
We also aim to comply with the Australian Government's Digital Service Standard and our obligations under the Disability Discrimination Act 1992 (Cth).
Features of This Website
We have implemented the following accessibility features across the Comfort Pathways website:
Visual design
- Sufficient colour contrast between text and background colours throughout the site — minimum 4.5:1 ratio for normal text
- Text can be resized up to 200% without loss of content or functionality
- No content relies solely on colour to convey meaning
- No flashing or strobing content that could trigger photosensitive conditions
Navigation and structure
- All pages have a clear and consistent heading structure using H1, H2, and H3 tags to aid screen reader navigation
- All pages include descriptive page titles
- Navigation is consistent across all pages
- Skip to main content links are available on all pages
- All interactive elements are accessible via keyboard
Images and media
- All meaningful images include descriptive alternative text
- Decorative images are marked so screen readers skip them
- No content is conveyed through images of text alone
Forms
- All form fields have visible descriptive labels
- Error messages are clear and specific — they explain what went wrong and how to fix it
- Required fields are clearly identified
- Forms can be completed using a keyboard only
Plain language
- We write all content in plain English to ensure it is understandable to the widest possible audience
- We avoid unnecessary jargon and acronyms where possible
- Where NDIS-specific terms are used we explain their meaning
Known Limitations
While we strive to meet WCAG 2.1 Level AA across our entire website, we acknowledge that some limitations may exist. We are actively working to address these.
Third party content
Some content on our website is provided by third-party platforms including Wix, Google Maps, and social media embeds. These components may not fully meet our accessibility standards as they are outside our direct control. We are monitoring these areas and working with platform providers to improve accessibility where possible.
PDF documents
Any PDF documents linked from this website may not be fully accessible to all users. If you require a document in an alternative format please contact us and we will provide the information in a format that works for you.
Older content
Some older content on the website may not yet fully meet our accessibility standards. We are progressively reviewing and updating this content.
If you encounter any accessibility barrier on our website please tell us. We take all reports seriously and will work to resolve the issue as quickly as possible. Your feedback directly improves the experience for everyone.
Assistive Technology
The Comfort Pathways website is designed to be compatible with a range of assistive technologies. We have tested our website with the following:
- Screen readers including NVDA, JAWS, and VoiceOver on iOS and macOS
- Keyboard-only navigation
- Browser zoom up to 200%
- High contrast display modes
- Voice input software including Dragon NaturallySpeaking
If you experience compatibility issues with a specific assistive technology not listed above please contact us with details and we will investigate.
Feedback and Contact
We genuinely want to hear from you if you experience any difficulty accessing content on our website. Your feedback helps us improve accessibility for all users.
If you encounter an accessibility barrier please contact us and include the following information where possible:
- The page or content you were trying to access
- The assistive technology or browser you were using
- A description of the barrier you encountered
- Your preferred contact method for our response
Contact details
- Email: info@comfortpathways.com
- Phone: 0424433727
- Website: www.comfortpathways.com.au
We aim to respond to all accessibility feedback within 5 business days. Where a barrier is identified we will provide an accessible alternative immediately where possible and a permanent fix within a reasonable timeframe.
Formal Complaints
If you are not satisfied with our response to an accessibility concern you have the right to make a formal complaint to the Australian Human Rights Commission.
The Australian Human Rights Commission handles complaints under the Disability Discrimination Act 1992 and can be contacted at:
- Website: www.humanrights.gov.au
- Phone: 1300 369 711
- Post: Australian Human Rights Commission, GPO Box 5218, Sydney NSW 2001
You may also contact the Australian Communications and Media Authority (ACMA) if your concern relates specifically to digital accessibility obligations.
Review Schedule
Comfort Pathways reviews this Accessibility Statement and our website accessibility at least every 12 months, or sooner if significant changes are made to the website. Our next scheduled review is January 2026.
This statement was prepared with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, the W3C Accessibility Guidelines, and the Australian Human Rights Commission guidance on web accessibility.
ACCESSIBILITY TOOLS
Ways to Adjust Your Experience
You can adjust how you experience this website using your browser or device settings. Here are some quick guides to help.
Resize Text
Use Ctrl + on Windows or Cmd + on Mac to increase text size in your browser. Most browsers support zoom up to 200% without affecting layout.
High Contrast
Enable high contrast mode in your operating system. Windows: Settings then Accessibility. Mac: System Preferences then Accessibility then Display.
Keyboard Navigation
Our website can be navigated entirely by keyboard. Use Tab to move between elements, Enter to activate links and buttons, and Esc to close menus.
WE WANT TO HEAR FROM YOU
Experiencing an Accessibility Barrier?
Please tell us. We are committed to resolving accessibility issues quickly and will always provide an accessible alternative while we work on a permanent fix. No issue is too small to report.
Response within 5 business days
Alternative formats available on request
All feedback taken seriously